United States, Georgia, Atlanta

TechOps

09-Nov-2021

Ref #: 10705

How you'll help us Keep Climbing (overview & key responsibilities)

NOTE: This posting is for an Engineer with 8 - 15 years of relevant experience.  Different job postings exist for more or fewer years of experience.  Please apply to the job posting applicable to your experience level to ensure consideration.

Job Summary
The successful candidates serve as an engineer within the TechOps Engineering organization.  The tasks associated with this role are specific to the engineering group and include, but are not limited to, the following:

Fleet Engineering
Fleet Engineering provides Delta’s Compliance and Safety for every aircraft in Delta’s fleet. Fleet engineers are responsible for creating engineering documentation to support compliance and safety FAA directives, updating configuration control publications (Airbus, Boeing or Vendor) and support reliability initiatives through data analysis to support fleet metrics (Delays, Cancellations, Aircraft Out-of-Service & Operational Impact events).  

Roles and responsibilities will consist of, but are not limited to, the following:

Discipline Focus (Structures, Systems, Avionics)
  • Provide aircraft engineering support to a variety of internal customers and outside suppliers to support solutions for long term safety/reliability/cost
  • Review, recommend, and implement manufacturers' service bulletins and other correspondence to affected fleets
  • Review data and recommend/implement changes as required to improve aircraft safety, reliability and capability
  • Support shop, hangar and line maintenance customers in troubleshooting and accomplishing Engineering projects including on-sight verification of project work instructions (Mock-Ups)
  • Maintain compliance with applicable FAA regulations and Delta’s Technical Operations Policy and Procedures (TOPP)
  • Physically visit hangar, line, shop, planning and other support groups to gain details necessary to complete projects while supporting various briefings

Fleet/Avionics Focus
  • Support operational issues encountered by maintenance customers which may be related to configuration, alternate maintenance procedures, and parts interchangeability
  • Support our Engineering Technical Services team with investigating ODI events to develop and implement solutions to prevent future ODI events 
  • Use safety risk management tools and supporting safety risk assessments to drive actions to improve safety of various fleet types
  • Drive improvements to reliability and safety by partnering with external suppliers and internal customers 
  • Support entry into service of new aircraft to Delta’s fleet by coordinating and driving all engineering activities among multiple engineering groups
  • Communicate fleet initiatives with our internal partners and leaders
  • Stay current on fleet issues driving key performance metrics within Delta, and in the worldwide fleet

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Liaison Engineering - 24/7 Ops Support
Liaison Engineering is Delta’s 24/7 operations support group for airframe, systems, and cabin issues. Liaison engineers are responsible for answering Line and Layover calls from stations around the world, researching damage and possible solutions, and drafting dispatch paperwork. 

Roles and responsibilities will consist of, but are not limited to, the following:

  • Provide around the clock (i.e. 24 hrs X 7day) engineering support to Line, Base, and Cabin Maintenance for any aircraft issues
  • Develop timely repairs, solutions, and engineering substantiations for aircraft structures and systems where existing approved solutions do not exist  
  • Maintain on time performance goals for the airline while producing new solutions to support the Maintenance Control Center (MCC) with issues that cannot be solved through existing resources


Propulsion Engineering
Propulsion Engineers provide on-wing and off-wing support for Delta and MRO Customer engine fleets. On-wing engineers within Propulsion Engineering monitor reliability trends on-wing as well as ensure our configurations conform to specifications. Workscope engineers prescribe the optimum level of work for engine inductions, authorize module level repairs and investigate engine failures for a wide variety of Delta and Customer engine fleets.

Roles and responsibilities will consist of, but are not limited to, the following: 

On-wing Support
  • Implement regulatory requirements for assigned fleet including Airworthiness Directives and FARs
  • Manage on-wing reliability for Delta or Customer engine fleets 
  • Establish configuration requirements for Delta’s engine fleets and manages associated configuration control standards
  • Investigate engine performance drivers, develops mitigation strategies and communicates findings with OEM’s and leadership
  • Identify and implement cost reduction opportunities for on-wing LRU maintenance drivers, including PMA & DER repair solutions

Workscope and Shop Support
  • Author and manage engine shop visit workscopes for Delta and OEM/MRO customers
  • Provide technical support for job stops and production issues within assigned engine shop
  • Generate investigation workscopes for unscheduled engine removals and identifies failure root cause 
  • Develop engineering authorizations and repair documents for DAL & MRO engines, and coordinates engineering approvals with the respective OEM or Customer representatives
  • Support engine removal planning and development of engine shop visit costing models 
  • Collaborate with Delta TechOps MRO and Engine Maintenance teams to improve profitability and efficiency of engine work 


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Component Engineering – Mechanical, Avionics, Landing Gear and ACSS (Aircraft Composite and Sheet Metal Shops)
Component Engineering provides support for Delta’s internal repair shops and external vendors. All parts that are removed from an aircraft and require repair, aside from engines and some interiors items, are worked by this team. Subject areas include composites, sheet metal, avionics, landing gear, mechanical systems such as pneumatics and hydraulics, galley and flight deck equipment and several other areas. 

Roles and responsibilities will consist of, but are not limited to, the following:

  • Provide technical production support including responding to engineering related Job stops, repair development, CMM technical content, alternate testing and tooling methodologies for both DAL and MRO customers
  • Engage in cost reduction activities including the development of CI, PII, PMA and OOPP solutions
  • Interface with OEMs and partner repair stations to gain knowledge/data and ensure proper execution of DAL requirements 
  • Support other organizations as technical experts on Components including:  Fleet and Propulsion Engineering, Supply Chain, Supplier Operations, and Planning


Interiors Engineering – Cabin Avionics and Design
The Interiors Engineering department implements new passenger cabins and reconfigures existing cabins in Delta's aircraft fleet through the development and deployment of engineering solutions. The department supports the reconfiguration of Delta's cabins as an effort to improve our passengers' overall experience. Within Interiors Engineering, the department is comprised of 2 teams: Cabin Avionics and Cabin Design. 

Roles and responsibilities will consist of, but are not limited to, the following:

  • Define scope for cabin related designs, integrations, installations, and certifications of cabin components and systems, with respect to the interior, on all aircraft of Delta’s fleet. This intern helps support initiatives of corporate strategies
  • Coordinate with OEMs, suppliers/vendors, modification/repair sites, in conjunction with internal and external customers supporting the design and development of cabin reconfigurations, new product development, and/or new aircraft specifications
  • Collect information, organize documents, and participate in design review meetings to support the development of Engineering Authorizations for prior-to-service or cabin retrofit projects; support prototype and production installations on remaining aircraft in the program

Tooling Design
The Tooling Design department utilizes CAD Software to develop new tools to aid in the implementation various repairs across Delta’s Technical Operations.  

Roles and responsibilities will consist of, but are not limited to, the following:

  • Oversee the manufacture of various tooling fixtures, jigs, etc., required to support the repair of aircraft, engines, and components 
  • Work directly with maintenance personnel identifying tooling needs 
  • Design effective solutions using various CAD design packages  
  • Work with internal and external manufacturing resources to manufacture applicable tooling for approved use
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AD Engineer - Airworthiness Directive (AD) Process & Compliance
The Airworthiness Directive (AD) Process & Compliance team is part of the Quality Department. This team owns the AD process from start to finish, which involves reviewing all engineering projects related to AD compliance, as well as playing a key role in driving process improvements within Delta. The team also works closely with regulatory offices (FAA ACO, FAA ECO, FAA CMO, EASA, and Transport Canada) and helps build Delta’s partnerships with these agencies. 

Roles and responsibilities will consist of, but are not limited to, the following:
  • Review/submit all AMOCs/NPRM/PAD responses to the authorities and coordinate approvals
  • Act as a liaison between engineering and regulatory authorities pertaining to AD’s
  • Facilitate and execute Engineering Mandatory Review Board meeting on all AD’s
  • Use internal reporting tools to address non-compliance findings
  • Consult/coach on AD/CFR compliance when other departments/divisions raise questions on approaching compliance or maintaining compliance

What you need to succeed (minimum qualifications)

  • Candidates for this position should have at minimum a Bachelor’s degree in Engineering with 8 years minimum of relevant experience  
  • Internal candidates must be performing satisfactorily in current position. Also, if you are currently in an engineering role, you must apply to your same grade level 
  • Previous airline, military, OEM or MRO experience with commercial aircraft is strongly preferred  
  • Familiar with airline flight operations and support systems, FAR 121 dispatch regulations, computers and programming are desirable  
  • Must be willing to travel as required (Note: The amount of travel varies by Department) 
  • Strong written and oral communication skills   
  • Strong interpersonal skills  
  • Embrace diverse people, thinking and styles 
  • Consistently make safety and security, of self and others, the priority   
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.   

What will give you a competitive edge (preferred qualifications)

Delta's Four Essential Behaviors provide us and the organization with clear expectations for leading at Delta and embodying our mission that No One Better Connects the World.  

The following qualifications are centered around those behaviors:  

Unlock Potential 
  • Able to share perspective and ideas to build trust and credibility  
  • Offer support to internal and external stakeholders by articulating possible next steps to process improvements, department goals, and project tasks  
  • Solve cross divisional challenges whereby partnering with other divisions, as necessary   
  • Maintain positive demeanor through difficult interactions   
Go Beyond 
  • Able to address uncertainties in multiple operational shortfalls, project tasks and divisional goals   
  • Engage in constructive discussions with peers, leads and managers    
  • Develop processes utilizing technology and business initiatives to mitigate risk from the operation   
  • Investigate various options to analyze and solve complex tasks and takes calculated risks to find innovative solutions  
Connect 
  • Participate in industry forums to bring back ideas that enhance Delta   
  • Challenge behaviors, practices, and strategies that do not align with a diverse environment  
  • Routinely communicate with leaders across TechOps   
  • Assist in the development of entry level engineers   
  • Delegate tasks, as a lead, to team members  
Chart the Course 
  • Analyze department goals and values to independently prioritize work and complete work assignments with limited or no guidance and despite daily distractions   
  • Adjust work plans to mitigate unexpected impacts of various solutions accounting for the most viable options  
  • Analyze large amounts of data to identify relevant data to meet the needs of the company  
  • Present research to divisional leadership to allow proper decision making  
  • Provide advice and solutions to divisional leadership