United States, Georgia, Atlanta

Airport Customer Service

03-Nov-2022

Ref #: 17453

How you'll help us Keep Climbing (overview & key responsibilities)

As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta’s customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensuring on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.

Work with a team of Customer Experience professionals on multiple projects to:
  • Measure and analyze current performance
  • Implement project management skills and practices 
  • Work across business units with various stakeholders in a professional setting
  • Provide process engineering and/or internal consulting services
  • Participate in data collection efforts for projects that impact cross-functional departments
  • Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
  • Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes

Students joining the Co-Op Program with Airport Customer Service (ACS) will work in one of these three teams:
  • Airport Customer Service (ACS)
  • Cargo (CGO)
  • Global Clean

Students must be able to complete 3 alternating rotations working full time in Atlanta, GA in line with the below schedule: 

Summer 2023
Spring 2024
Fall 2024

What you need to succeed (minimum qualifications)

  • Undergraduate students in pursuit of a bachelor's degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
  • Must be available for three (3) alternating semesters
  • Must be able to present themselves professionally and effectively communicate with various levels of leadership
  • Team oriented and supportive of continuous improvement methodologies
  • Strong organizational, project management, and verbal/written communication skills 
  • Proficiency in Microsoft Office Suite, including Excel and PowerPoint
  • Willingness/ability to learn new skills 
  • Embraces diverse people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority. 
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • Familiarity with data analysis and/or experience in some of the following: SQL, SAS, Python, R, Tableau, Microsoft Power Apps
  • Comfortable working in group and individual settings
  • Track record of seeking leadership roles including student and community organizations 
  • Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
  • Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
  • Desire to learn leadership techniques and best practices in problem solving and conflict resolution to enable innovation and progress on difficult to solve challenges of our customers
  • Desire to learn more about the airline industry and interest in Delta as a company