How you'll help us Keep Climbing (overview & key responsibilities)
The General Manager, Employee Communications is a senior level professional responsible for developing and driving the communications strategy for Delta's Reservations and Customer Care division.
This individual will be embedded deeply with senior Res and Care leadership and drive comprehensive communication strategies and campaigns to showcase Delta's culture and bolster Delta's mission of No One Better Connects the World.
Reporting to the Director, Employee Communications, the General Manager serves as a strategic communications counsel for the Res and Care leadership team, positioning them as thought leaders and advocates for all Res & Care employees.
Responsibilities:
- Ensure strategy is applied consistently by providing day-to-day direction on corporate and division-specific communications strategies.
- Work hand-in-hand with divisional stakeholders.
- Manage complex, fast-moving and unexpected communications challenges.
- Work collaboratively with communications counterparts in other divisions and departments to ensure communications are aligned across Delta’s business units.
- Practice safety conscious behaviors in all operational processes and procedures.
- Develop both strategic and tactical plans to ensure corporate and divisional priorities and initiatives are effectively communicated across all levels of the Res and Care organization.