United States, New York, New York

Airport Customer Service


Ref #: 16859

How you'll help us Keep Climbing (overview & key responsibilities)

  • Vision: Deliver world-class service to all customers.
  • Mission: Make every customer feel like the most valued person.
Internal Movement Eligibility:
  • Must be in good standing in current position (no formal performance development – Written Coaching Letter, Corrective Action Notice, or Final Corrective Action notice - within the past 6 months).
  • Has not transferred in the past six months from current department in current station. This requirement can be waived for promotional opportunities such as SA to CSA/CXA or CSA/CXA to Specialty CSA/CXA.
  • Must be in current role for at least 1 year if transferring from outside of the ACS/CGO/Clean/GSE division.
  • Currently on active status, however, if you are on an inactive status, you may be eligible to transfer if you are returned to active status prior to the transfer date.
  • Have a valid driver's license.
  • Must successfully pass all pre-employment and assessment requirements if applicable.
The Ground Maintenance Technician (GMT) – Motorized position repairs Ground Support Equipment (GSE) using the appropriate manuals and tools to accomplish all routine and non-routine maintenance.

Summary of responsibilities (not comprehensive of all tasks):
  • Inspects, services, troubleshoots, repairs, replaces, and overhauls all GSE and components including the following: truck chassis, body, and drive-train components on a variety of equipment.
  • Responsible for electrical and hydraulic troubleshooting and repair, painting, bodywork, and other technical work.
  • Practices safety-conscious and environmentally-conscious behaviors in all operational processes and procedures.
The minimum starting hourly rate for this position is $28.31 with a potential maximum hourly rate of $34.38. The ability to reach the maximum hourly rate is dependent upon several other offered premiums (Examples would include but not limited to - Refrigeration, Welding, ASE (Automotive Service Excellence), or CIMM (Certified Industrial Maintenance Mechanic) licenses, Shift differential).

What you need to succeed (minimum qualifications)

  • Embraces diverse people, thinking, and styles.
  • Consistently makes safety and security, of self and others, the priority. High School diploma, GED, or High School Equivalency.
  • Must be at least 18 years of age.
  • Must have a valid driver’s license.
  • Eligibility to work in the U.S.
  • Ability to speak, read, write, and understand English fluently.
  • Ability to work a flexible schedule including fixed or rotating shifts, both indoors and outdoors, including traveling, overtime, nights, weekends, and holidays.
  • Completion of a two-year degree at a post-secondary technical school or have a minimum of three years of demonstrated ability.
  • Ability to occasionally lift items weighing between 50 and 70 pounds.
  • Ability to frequently lift items weighing up to and including 50 pounds.
  • This position requires the qualified candidate to pass a drug screen and an extensive criminal background check, and all information provided will be verified.
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • A detailed understanding of mechanical, electrical, hydraulic, and pneumatic subject areas.
  • Ability to read, comprehend, and apply information found in technical documents, manuals, and schematics.
  • Ability to communicate while working as a team and coordinating repairs with other GMTs and outside vendors.
  • Respond to customers' needs with minimum direction and perform repairs in time-sensitive situations.
  • Must achieve a satisfactory score on entry tests structured to assess performance.